Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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20517 Someone from QLD thinks vodafone is Liars at 3 Jan 2012 07:25:28 PM
Purchased new phone and internet on contract with vodafail. was with 3. They claimed i had coverage. for the first month i did have reasonable reception for internet, around 160 - 240 kps. slow yes but considering that no other company could offer coverage i was willing to accept that. 3 weeks later averaging 5kps. contacted them, suposed tower upgrade was responsible. waited 3 more weeks. contacted again. tech will look into it. finaly 2 weeks later they called me to say problem was fixed. speed averaged 30 - 60 kps. told me it will improve when new tower is fully operational. this week 2 weeks after that call. averaging 5kps again. investigated on the internet. as best i could with the speed. ongoing problem always supposedly upgrades, always no improvement, always more complaints. the only logical conclusion i can see from this is that when you first join they may put you on priority for towers, then about a month later take you off. because every similar incident i read about had the same time frames. This is of course only guesswork based on available information. but it fits with the continuing problems.