Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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20540 Someone from QLD thinks vodafone is Pathetic. Staff Perceptions of plans differ at the same store! at 6 Jan 2012 04:11:43 PM
Went to switch from 3 to Vodafone so as to stop data roaming fees when using the Internet. Was told yesterday that it would be free to move over and that, as an 'incentive' I would get the same package I have on 3 but $10 cheaper. I was very impressed. Went back to the same store today and was served by a different staff member and was told that it would cost money to move and that the amount I payed would be the same until another staff member said that it doesn't cost anything to move but I would have to pay the same amount. Your staff suck Vodafone!