Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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20541 Someone from NSW thinks vodafone is 60% at 6 Jan 2012 04:38:52 PM
Vodafone seems to be trying to fix some of their problems but it seems like its as complex as fixing world hunger. I got a new phone which was faulty. With my phone less than a week old, I went to the shop (after spending about an hour talking to various service people on the phone) and after more than 3 hours, a good dose of bored non communication and constant repetitions of we cant help you. I walked out with a new handset and an admonishment that if that one didn't work I would have to send it away to be fixed. My SIL tweeted the problem, VF replied in 8hrs and are in the process of trying to make me feel less angry. This is surely a good sign. The whole cost to me was about 6 - 7 hrs of wasted time and patronising interaction during my holidays, a 40 min round trip to the shop. $5 parking fee for going over the allocated 3 hours and significant frustration of trying to get a new handset that should have just been instantly replaced from people who wanted to prove I was wrong about my phone being a dud. BTW I have next to nil reception in my home at warrimoo. Whole other problem!