26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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20560 Someone from QLD thinks vodafone is Unequalled at 10 Jan 2012 06:12:05 AM
23/12/2011 - I recharge my prepaid mobile online using a credit card - $35 all time - and it said the transaction was successful but I did not recieve credit. Money was taken from my account and was a pending authorisation. I phoned the call centre and their response was I was not telling the truth.I called my bank to stop the payment but they told me they could not do that and Vodfail had to either not claim the payment or send it back to my bank.
I called back the following day as I still did not have credit, was told again that I did not recharge online using a credit card so I recharged again using my credit card over the phone with the call centre. This time the transaction was successful. I asked the call centre rep if I was still going to get double credit and her response was "Why would we do that when you did not recharge online? That offer is only for recharging using a credit card online." Are they serious?????

Now my credit card has been debited twice for $35 and the call centre still says the have no record of two transactions.

This is what appears on my bank statement:



Vodafail says I need to prove it to them by faxing or emailing my credit card statement to them. What is wrong with their accounts department if they can receive payments and not know about it or not know who the money belongs to???

I am very annoyed about this and only recharged online using a credit card because of the offer to double flexible credit if I used this method. I won't do this again and just go back to buying recharge vouchers. I am also not impressed having been told by the call centre that I was not telling the truth.

And I am totally fed up with having to deal with their foreign call centre.

10 Jan 2012 04:48:43 PM: Why do you remain with VF?

There are several other providers that would offer a comparable service and cost for you, you may need to think seriously about a new provider!

Vodafail.com Moderation Team