Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
20574 Someone from NSW thinks vodafone is real pain at 11 Jan 2012 09:08:08 AM
I joined Vodafone simply because of infinite plan but regretted immediately but then kept continuing on the plan with the optimistic view that they will improve the quality of signals. Lucky I was on month to month plan, so after waiting for nearly over an year I finally decided to move on.
When I called customer care, rep. said that probably my iPhone 3GS is faulty cos its 2yrs old.. haha its laughable. Now I'm quite happy no more worries that someone calls when there is no signal blah blah....
Another thing is I'm still receiving bills, I had called customer care yesterday and their systems were down so they couldnt check. today I tried again and I can't believe that guy hung up on me. I had to call again and this time it was successful.
When I called customer care, rep. said that probably my iPhone 3GS is faulty cos its 2yrs old.. haha its laughable. Now I'm quite happy no more worries that someone calls when there is no signal blah blah....
Another thing is I'm still receiving bills, I had called customer care yesterday and their systems were down so they couldnt check. today I tried again and I can't believe that guy hung up on me. I had to call again and this time it was successful.
2 Feb 2012 10:32:16 PM: I was with voda for 18 months but got the tio involved and I moved to the Optus $99 timeless plan with iPhone 4 and have never regretted it. I live in a remote area and still no service interruptions. My partner has Telstra and we have never looked back.