Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
20578 Someone from NSW thinks vodafone is Liars and criminals at 11 Jan 2012 08:10:14 PM
A few months a go, I had a message to say that I could recontract without penalty to a Galaxy II. Seemed like a good deal as I was 13 months into contract with a dead HTC Magic that was 1 month out of warranty.
When I called them, they offered the $65 plan with $0 handset payments, or $45 plan with $10 repayments. After clarifying that there were no handset repayments, I took the deal on the $65 plan. They then offered a wireless 3g modem with 5 gig data for an extra $5. I took the deal.
Now, after a couple of months of not checking (I was foolish enough to trust them to get it right, as I have been a customer for over 10 years) I found I was getting charged $65 for the plan, $10 monthly for the handset and $10 for the modem.
When I called to complain, they said "but the notes on your account say you were told $65 plan + $10 handset + $10 modem". When I insisted that was incorrect, I was put on hold, then she came back with "I just spoke with the consultant that sold you the phone and they say they remember perfectly that you were told 65 + 10 + 10, you just don't remember correctly".
I then told them I was willing to accept the charges incurred so far, but wanted the remaining charges fixed, and they refused.
So, clearly talking to customer service doesn't help, and apparently the memories of the sales staff is infallible.
When I called them, they offered the $65 plan with $0 handset payments, or $45 plan with $10 repayments. After clarifying that there were no handset repayments, I took the deal on the $65 plan. They then offered a wireless 3g modem with 5 gig data for an extra $5. I took the deal.
Now, after a couple of months of not checking (I was foolish enough to trust them to get it right, as I have been a customer for over 10 years) I found I was getting charged $65 for the plan, $10 monthly for the handset and $10 for the modem.
When I called to complain, they said "but the notes on your account say you were told $65 plan + $10 handset + $10 modem". When I insisted that was incorrect, I was put on hold, then she came back with "I just spoke with the consultant that sold you the phone and they say they remember perfectly that you were told 65 + 10 + 10, you just don't remember correctly".
I then told them I was willing to accept the charges incurred so far, but wanted the remaining charges fixed, and they refused.
So, clearly talking to customer service doesn't help, and apparently the memories of the sales staff is infallible.