26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20595 Someone from VIC thinks vodafone is super fail at 13 Jan 2012 05:52:19 PM
My first bill with vodafone was suppose to be $58 but when I received my bill it was $148. Apparently according to my bill I had gone $90 over my cap in the last 14 hours of my billing period... considering myself and most of the country were asleep during most of those hours as they were going from 8pm to 10am the next day. After visiting an office and being told to call customer service I was sure there was a mistake, I read over my bill and found it hard to understand as it wasn't showing where (as in was it call or txt or net?) all the different over amounts came from clearly just when i went over. After three different calls and each person even a manager just reading out my bill to me I gave up and paid. I regret giving up but there was zero information given to me that I hadn't already read on the bill. So confusing and worst customer service ever!!!!