Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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20599 Someone from WA thinks vodafone is major at 13 Jan 2012 07:28:11 PM
Recently moved from Three to Vodafone, and in process upgraded to a new phone. After waiting for weeks for number to be moved from 3 to Vodafone new phone working, everything somewhat ok...My email was hacked (could have been coincidental), then I decided to remove email from phone, so did a factory reset.
Discovered a few days after that I couldn't receive incoming calls from land lines. Then a few days following that (and after initial call to tech support and no assistance) I can not receive incoming calls. Two trips to Vodafone store near me, and two new SIM cards later problem not solved. Tech support apparently called today (4 days after initial complaint) to say the problem is still under investigation. Seems to have started after a factory reset of my new HTC Sensation. Super. Super. Super. annoying.
Discovered a few days after that I couldn't receive incoming calls from land lines. Then a few days following that (and after initial call to tech support and no assistance) I can not receive incoming calls. Two trips to Vodafone store near me, and two new SIM cards later problem not solved. Tech support apparently called today (4 days after initial complaint) to say the problem is still under investigation. Seems to have started after a factory reset of my new HTC Sensation. Super. Super. Super. annoying.