26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20622 Someone from NSW thinks vodafone is JUST OUTRAGEOUS at 17 Jan 2012 12:54:39 PM
Vodafone turned my iphone internet off to save me from excessive charges whilst overseas but now cannot turn it back on. I can't get on to any website but www.three.net.au:80/vfhome/home/entry

According to Vodafone Customer Services I must have been connect to Three at some point, which neither me nor my phone have been OR it is the fault of iTunes.

Has anyone else had this problem recently? According to customer services I have to go and have my phone restored at a Vodafone store as a new device, meaning I will lose all of my settings and information. I'd prefer not to have to do that. Cheers.