26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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20631 Someone from Somewhere else thinks vodafone is Mobile broadband at 17 Jan 2012 05:10:51 PM
I received an email today from Vodafail stating that the time I had to recharge my prepaid mobile broadband has now been changed from 395 days to 90 days now. And that the 90 days from which I haven't recharged will be in 10 days time. The mobile broadband was purchased when I was living in Darwin and was virtually useless there but I figured that it would work when I eventually went back home to Melbourne. I am in England at the moment and have been here for 3 months hence why it hasn't been recharged for nearly 90 days now. I won't be back in Australia (Melbourne) until the 2nd of Feb so there's no point in getting it recharged until then but now Vodafail are telling me that the mobile broadband will be cancelled if not recharged in 10 days time. I just don't see how they can change the rules on the service, reduce the amount of time between recharges by 300 days and then give me 10 days notice.