Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
20663 Someone from QLD thinks vodafone is Vodafraud at 20 Jan 2012 10:11:22 PM
Long story short. I migrated from 3. Was apprehensive and should have listened to my gut, but I was offered a 59 dollar cap with a free iphone. I have received 3 bills, each charging $10 for the iphone.
I have called them 6 times. At first I was called a liar and that I had it wrong, it took three days and two more conversations to get them to admit to fault. I was assured that I would receive a $20 dollar credit immediately on my account for the current bill and the previous and would only be debited the reviewed amount from my credit card. They didn't apply the credit and I was debited the full amount, I call again. This time to be told that I should have been credited and that they are unable to do it. Another department would need to do this the following day.
I have now received my third bill. No credit on my account and still being over charged. I want out!
I have called them 6 times. At first I was called a liar and that I had it wrong, it took three days and two more conversations to get them to admit to fault. I was assured that I would receive a $20 dollar credit immediately on my account for the current bill and the previous and would only be debited the reviewed amount from my credit card. They didn't apply the credit and I was debited the full amount, I call again. This time to be told that I should have been credited and that they are unable to do it. Another department would need to do this the following day.
I have now received my third bill. No credit on my account and still being over charged. I want out!
I was with Orange from 2002 until 2006 when I moved onto Three. Service was solid.
I am still on "Three" and have been assured a great deal etc. etc.
I had also heard that the service quality would improve...
Your post shows that things are still no better then my overcharging, transferring experience.