Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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20676 Someone from NSW thinks vodafone is to the point of self harm at 22 Jan 2012 12:57:36 PM
Since I closed off my mobile broadband account 2 1/2 years ago, I have been $27.10 in credit on my account.
I attempted to call customer service to close the account off properly and have the amout refunded however the overseas call centre operator just laughed at me. Very professional.
So now every month I recieve an account statement saying that I'm $27.10 in credit and that there is nothing to pay this month.
At my estimate of $2 per letter I have been sent, it would have saved the company over $30 (and going up each month) if the rude call centre operator had just issued the refund in the first place.
I'm in no hurry to call back.........
I attempted to call customer service to close the account off properly and have the amout refunded however the overseas call centre operator just laughed at me. Very professional.
So now every month I recieve an account statement saying that I'm $27.10 in credit and that there is nothing to pay this month.
At my estimate of $2 per letter I have been sent, it would have saved the company over $30 (and going up each month) if the rude call centre operator had just issued the refund in the first place.
I'm in no hurry to call back.........