26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20708 Someone from QLD thinks vodafone is Incompetent thieves at 26 Jan 2012 10:17:46 AM
Vodafone took out the monthly auto-recharge TWICE from my account on the one day. I have wasted literally hours attempting to get my money back, via phone calls and emails. Vodafone continues to give me the run-around, eventually acknowledging that the mistake is indeed theirs, but putting up every block imaginable to prevent me from getting my refund. I am tired of being treated so contemptibly, and have filed a complaint with the TIO. Of course, by this stage I am sceptical about how effective the TIO will be in assisting me. Maybe my only hope is media coverage.
26 Jan 2012 03:38:56 PM: Let me assure you, once the TIO is advised VF do take notice!

If they do not then return to the TIO after 10 working days and tell the TIO there has not been a resolution, use your original TIO reference number.

Vodafail.com Moderation Team