26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
Share on facebook
20720 Someone from SA thinks vodafone is Massive Fail at 28 Jan 2012 01:34:55 PM

So after suffering two years of major coverage issues across the board I thought I would give Vodafone some feedback and some effort to keep myself and my partner as Vodafone customers.

I advised that I couldn't make calls from my house and that at work it was constant dropouts. Vodafone offered 20% off my partner and I's bill.

This month, we received our bills and BOTH of us had DOUBLE the charges!!! We were both appalled and when calling to complain they blamed "her facebook usage". They refuse to put our bills back to normal and seems they charged us extra to spite us for complaining.

Joined Telstra.
4 Feb 2012 08:34:06 PM: Make sure you take this to ACMA http://www.acma.gov.au
13 Feb 2012 08:21:58 AM: facebook is free with vodfone data? o_O