26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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2074 Someone from ACT thinks vodafone is Deceptive at 27 Dec 2010 11:35:49 AM
Signed up with TransACT who use the vodafail network on their mobile broadband $29 a month cap. Guess what? Sod-all reception despite the fact I lived two blocks away from TransACT head office. TransACT said that it was a dodgy modem, so they replaced it. Three times. When work took me to the Northern Territory, I asked if I could get coverage in Darwin, to which I was informed that Vodafone covered the whole NT.

I moved into my apartment at the CBD and guess what? No reception. Popped into Vodafail in the mall who laughed at me when I asked why I wasn't getting reception. Response? "Unless you live in Berrimah you won't get reception."

Quick call to TransACT and then to the TIO, and had a written apology and refund within a week. Never using them again.