26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20742 Someone from VIC thinks vodafone is HTC Sensation XE no stock!? at 31 Jan 2012 02:58:24 PM

I changed my plan and ordered the HTC Sensation XE on the 21st of Jan, i have received a letter in the mail telling me about my new contract but i have not received any information about my handset. My plan was changed on the day i called but the consultant never gave me an order number or tracking number.

I rang the day after but the next consultant told me that the order was not in the system yet and the handset would be delivered in 8-10 days.

Can you please give me an order number and tracking number and advise when i will receive my new phone as my old one is broken.


Hi Adam

Thank you for your email.

I'm sorry to hear that you haven't received the information you require. I can understand the frustration with this.

I have checked the order and it looks like the HTC Sensation XE is no longer available from our warehouse.

I apologise for the inconvenience, from time to time handset manufactures stop the supply of particular models of handsets and we only receive short notice.

I know this hasn't created the best experience for you and I definitely want to help.

We do have a small amount of stock of the HTC Trophy 7 in black in stock, which I'm happy to order for you.

It's also $0 on the $29 cap contract for 24 months.

I have included the following link from the HTC website with more details about the phone:


Or, you welcome to chose another phone we have available on the $29 cap 24 month contract.

I have included the following link for our online store. The online store is only designed for new connections so some of the offers we may not be able to provide for an upgrade.

Although it will give you an idea of what phones I can look at providing for you:


If you'd like me to order any of the phones, I can organise it to be delivered

Once again, apologies for the inconvenience.

Please don't hesitate to contact me if you have any further queries.
I look forward to hearing from you.

Kind regards
Correspondence Team

No i want the Sensation XE, this is what somebody sold to me!

I have spent many hours researching the new phone i wanted. It is not my fault that Vodafone has sold people more phones than they accounted for, i don't want some shitty Windows HTC mobile like the trophy.

This has really pissed me off yet another Vodafail i have been with Vodafone and i used to stick up for you guys, your service of late has been nothing short of shit.

This is Terrible consumer service, I will be approaching the telecommunications ombudsman (TIO) if you cannot deliver what was promised. It is an illegal practice to trick consumers and lock them into a 24 month contract when Vodafone knows it can't deliver. How long would it have been until Vodafone notified me that the handset could not be delivered???!!! PROBABLY NEVER!

I am more than happy to wait for the phone that i purchased. If my demand cannot be met return me to my original $35 month to month cap and cancel my 24 month contract IMMEDIATELY.
2 Feb 2012 07:39:24 AM: Why don't you get the Galaxy S2 or the Sensation XL, both have now dropped to $5 on the $29, maybe speak to VF and see if they can arrange a $5 credit for a period of time for you for the hassles, they may put you through to Priority Care to organise this for you and threaten them with cancellation and they usually come to the party...