Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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20746 Someone from NSW thinks vodafone is at 31 Jan 2012 07:19:50 PM
A little while ago i rang and talked to LARA, she suggested a call back instead of waiting half an hour. I agreed and waited, one and half hours later i get call back from a call centre person Im guessing is not in Australia. I wanted to ask about my bill, guess what, their system was down and he couldnt access it, why couldnt lara just say that when i first rang up?
The next day i get a sms from vodafone asking about the service i received and they would like me to answer a few questions, I received the first question so i replied to it, guess what, it is still sitting in my outbox waiting to be sent, it will not send. maybe because i sent a low rating, it will not accept it.
The next day i get a sms from vodafone asking about the service i received and they would like me to answer a few questions, I received the first question so i replied to it, guess what, it is still sitting in my outbox waiting to be sent, it will not send. maybe because i sent a low rating, it will not accept it.