Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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20769 Someone from VIC thinks vodafone is at 3 Feb 2012 09:20:35 AM
I was offered 50% off my cap amount for problems with a faulty sim card that was the responsibility of vodafone. I agreed to this as I was about to change providers, and vodafone offered the dicount so I would stay with them.
However when I recieved my bill and no discount had been applied, vodafone said I had not agreed to the 50% discount. WHY would I not agree and then stay with them?? I can not beleive the DISHONESTY of their staff in indicating I had not agreed to a discount in my favour. It was only when I threatened going to the ombudsman that they brgrudgingly accepted it would be illogical for a customer to not accept a dicount and finally credited a future bill.
However when I recieved my bill and no discount had been applied, vodafone said I had not agreed to the 50% discount. WHY would I not agree and then stay with them?? I can not beleive the DISHONESTY of their staff in indicating I had not agreed to a discount in my favour. It was only when I threatened going to the ombudsman that they brgrudgingly accepted it would be illogical for a customer to not accept a dicount and finally credited a future bill.