Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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20828 Someone from NSW thinks vodafone is Internet usage at 9 Feb 2012 06:38:12 PM
My husband has been sending SMS to get balance. 1 week had the same data usage then dropped down to 500gb. When I looked on the Internet his balance was 5 days back. I rang Vodafone and he actually owed 3 dollars extra now as he had gone over. Vodafone wanted me to get my husbands phone checked out by the technical department. I advised him my husband has been on YouTube and he has used the data. Maybe vodafone should be put through to technical department and be fixed not my phone. I also told them that when we send to get the balance it should say EXACTLY what date the balance is from. Yet now all they say to protect themselves is that usage could be up to 48 hours delayed. Now my husband still has till 20th to bill cycle to start again and $60 outstanding. I complained and they said that when I receive bill to call back and they would credit $60. But I'm sure that will take me hours again to credit. Yes once again Vodafone needs to be put through to the technical department because they are seriously bad. I am with optus and they are not fantastic, but I have 5 gig Internet and never go over, my hubby has 4gig and it eats it up. I'm always on the Internet my husband is only on at night. Just doesn't make sence.