Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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20837 Someone from NSW thinks vodafone is annoyed and problem can be fixed at 10 Feb 2012 07:50:59 PM
I wish to recharge my mobile using credit card as I have always done but because the credit card expires 02/12 recharge is not accepted by vodafone. My new credit card comences 02/14 and is not activated by my banking institution until end of February. Vodafone system appears to be the only system that ceases to accept credit cards from the beginning of the month. My 02/12 visa card is accepted in all other areas and will be accepted until end of the month. This means I have to wait one month to recharge. My recharge is by credit card because I travel extensively to remote places and buying vouchers is inconvienient to say the least. Although service is not that good in many areas I do find spots of service.