I signed up for a $29 iPhone plan. My Vodafone pre-pay number was to be transferred to my new plan. The transfer would take approx. 30mins. It is now day 8 and I still have no number. My number was disconnected during the transfer and then the transfer failed. So for eight days I have been desperately trying to get my number up and running again. The only response I ever get from 1555 number is "it will be working in 24-48 hours", of course it never is. I have been in communication via email with Vodafone customer support and they agree with me that it's not ok that I still do not have my number working, but they cannot tell me when the error will be fixed. I have been into the store and they couldn't help, they told me it would be fixed in 4hours and that was over 24hours ago. My number is the contact number for my childs school and for my childs disability support services, it is my contact number for my work, it is my contact number for my personal life. I have been without it for 8 days and counting and no one at Vodafone in any department can tell me when it will be fixed. I was given a temporary number for the plan, but there is a fault on that number so only I can call out on it but I can not receive incoming calls or text. So thanks to Vodafone, no one has been able to contact me via phone call or SMS for 8 days and counting. I have never felt so disempowered and frustrated; it's very stressful and still ongoing.