26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20846 Someone from WA thinks vodafone is Over billing and Auto contract renewed :( at 11 Feb 2012 11:07:38 PM
From last two months, Vodafone billing is beyond my understanding and I ready very angry and want to sue this shit company.
I made enormous amount of phone calls (wasted allot of time). And yet they don’t understand or want to understand my issues.
OK start over again------
I signed a contract almost 15 months ago, and I was using the services with the number (PERSONAL DETAILS REMOVED) (Account 1). The contract was for 24month/$69 cap with $10 rebate on plan. So I was paying only $59.
Last month, I decided to get an-additional number, so I signed a new contract and have additional account with the number (PERSONAL DETAILS REMOVED) (Account 2).
>>> Now the first issue was that they charged me for two months for account 1 with $69 cap.
When I called and asked clarification, the customer operator said, that because I requested new account (which I didn’t) that’s why you are charged extra and you are still getting that $10 discount for your account 1. And next month I will get rebate back from the closed account, so my Feb bill will be adjusted.
Which is still not adjusted.....
>>>>> Second issue, the last bill (for the month of Jan usage) came unexpectedly very high. I am checking regularly my balance with 1555. On 21/01/2012 the balance message came as I have $385 (cannot remember exact numbers) worth of calls available.
(Note: These facts were taken from excel sheet saved on 5/2/2012) When I checked again on 27/01/2012 I already not even used that amount and also exceeded real dollar value of $84.63 (extra to my monthly quota), though I only used if we consider from 19/01/2012 till 25/01/2012 (Vodafone needs at-least two days to update the system—shocking) = $319.08 worth of calls.
My last conversation ended up in veins as operator said, wait until you get bill, and then call us.
And he was not excepting the service fault, which clearly shows lack in giving real information. Operator was saying we have major upgrade is going on that’s why.... and also other excuses.
I think it is Vodafone fault which allowed me to axcced my monthly phone quota. Therefore I should not pay that excess amount.
>>>> Thirdly the $10 discount on my cap is still not applied.