Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
20850 Someone from NSW thinks vodafone is BILLS, PHONE AND OVERDUE BILLS at 12 Feb 2012 11:22:24 PM
Well were do i start, in Aug 2011 my 2 year contract finished up. so i went to the vodafone store to see what new phone i could get on the $29 cap same one that i had been on for 2 years and NEVER went over, anwyas i ended up with NEXUS S , 1st week of having the phone too many problems with the speaker so i took it back and they were happy to give me a new nexus s, 2nd nexus s fone and same problems so this time i went to the store again and they kept me in the store for 3 hours and said they couldn't swap the phone cause they couldn't hear the problem, 3 hours later i left the store in tears and no new phone, so i rang telecomunications and they straight away resolved the issue and said that i had 28 days from when the phone was issued and shoudl be allowed to get a new one just go to the store and they shoudl give you a new one, well did that went to a differnet vodfail store this time no problems in giveing me my 3rd nexus s phone, had it for 3 half months no problems untill it STOPPED WORKING, couldn't hear my phone ring couldn't watch a video, so i decided to take it in to repairs as i thought they wouldn't give me anew phone again since i had this one for nearly 4 months, get it back after 15 MINS IN REAPIRS AND THEY SAY AHHH WE JUST DID A SYSTEM UPGRADE AND YOUR PHONE SHOULD BE FINE NOT TO MENTION THE SPEAKER WASN'T WORKING, i said okay what ever a left the repairs store a week later i'm back at reapir and they tell me they will change the speaker this time , so i had to wait now till after xmas to get my fone back.
they call me up to let me know that my phone was ready to pick up, this time i get my phone and a wek later i am BACK AGAIN CAUSE my camera wasn't working , every 3 photo's the 4th would come out completely black , they say come back in half an hour and we will tell you if we need to wait for a new part,
go back and THEY TELL ME IT NEEDS ANEW MOTHERBOARD SO MY WHOLE PHONE NEEDS TO BE REPLACED INSIDE, DON'T FORGET IT'S ONLY A 4 MONTH OLD FONE, 2 days later i get a call telling me to go and pick up my phone :(
so i go back TO REPAIRS WERE I HAVE BEEN NOW 3 WEEKS IN A ROW,
A WOMEN CALLS MY NUMBER OUT AND I SIT DOWN AT THE DESK AND SHE GOES HERE YOU GO,
I LOOKED AT THE PHONE AND SEE IT'S NOT MY PHONE,
IT'S NOT THE PHONE I WALKED IN WITH SO THEY COULD REPLACE THE WHOLE MOTHER BOARD,
i asked her where is my phone and she said this is what samsung sent in for you it's a refurbished phone, I WAS CONFUSSED AND PUZZELD AND SHOCKED ALL IN ONE, AS SOON AS I LEFT THE STORE RIGHT OUT SIDE I CALL CUSTOMER COMPLANTS TO LET THEM KNOW THAT I WASN'T HAPPY THEY DIDN'T GIVE ME MY PHONE BACK WHICHI WAS 4 MONTHS OLD THE GACE ME APHONE WHICH HAD PROBLEMS AND WAS JUST FIXED UP, SO THEY TOLD ME I COULD GO TO THE STORE AND GET new nexus s KEEPING COUNT THIS IS MY 4TH ONE NOW IN A TOTAL OF 5 MONTH, THIS PHONE WAS BRAND NEW OUT OF THE BOX AND STILL DID THE SAME RUBBISH MY OLD ONES DID TOOK IT BACK THE NEXT DAY AND THEY SAID AWW THE MANGER ISN'T IN SO I HAD TO WAIT TILL AFTER NEW YEAR, Jan 2012 i ring up the manger at the store and she told me ring up the 1555 number and see if they would give you permission for anew phone so i did , on the phone for 2 and half hours screaming at them saying i DIDN'T WANT THIS NEXUS S PHONE ANYMORE AND THIS WAS MY 4TH NEXUS SO I DON'T LIKE THESE PHONES TO MANY PROBLEMS AFTER PROBLEMS, OKAY THEY TELL ME ONLY PHONE I CAN GET ARE CRAP OLD FONES CAUSE THE NEXUS S WAS ONLY WORTH $200 SO I WAS ONLY ALLOWED A $200 PHONE,
CHUCKED A BIG STICK UP ASKED TO SPEAK TO THE SUPERVISER AS THEY GUY I WAS TALKING SAID HE COULDN'T DO ANYTHING FOR ME I WASN'T HAPPY THEY HAD TOLD ME THAT I WOULD BE ABLE TO GET A NEW PHONE ONCE MY PHONE HAD BE TO REAPIRS 3 TIMES THEY WOULD ALLOW ME TO GET A NEW PHONE, MY PHONE HAD BEEN 4 TIMES AND STILL THEY WOULDN'T GIVE ANOTHER BRAND ONLY NEXUS S AND IS AID I WANTED THE HTC, AND THEY WOULDN'T LET ME HAVE IT ONLY IF I PAID $100 TO GET A PHONE THAT IS ON A $29 CAP , WHIHCI I THINK IS BULL CAUSE I AM PAYING 29 CAP FOR 24 MONTHS I SHOULD HAVE APHONE THAT'S ON THAT PLAN ANYWAYS I MANGED TO GET new htc sentation and i haven't had a problem with my phone since.
but my 29 cap plan also goese over every month i owe more then $200, I HATE VODAFAIL WITH A PASSION, GET THIS I AM NOW WATCHING MY CAP USEAGE ON MY PHONE WITH THE LINK AND I JUST NOTICED I AM STIL $67 LEFT FROM $180 BUT THEY HAVE CHARGED ME .50 CENTS FOR ANUMBER I NEVER TEXTED OR CALLED AND SAY I OWE THEM 50 CENTS MORE NOW HAHAHAHAHAHAH WHAT A JOKE THIS COMPANY IS AFTER MY 2 YEAR CONTRACT IS UP I AM LEAVING AND GOING SOMEWHERE BETTER VODAFAIL FOR SURE PUT ME THROUGH HELL AND BACK
they call me up to let me know that my phone was ready to pick up, this time i get my phone and a wek later i am BACK AGAIN CAUSE my camera wasn't working , every 3 photo's the 4th would come out completely black , they say come back in half an hour and we will tell you if we need to wait for a new part,
go back and THEY TELL ME IT NEEDS ANEW MOTHERBOARD SO MY WHOLE PHONE NEEDS TO BE REPLACED INSIDE, DON'T FORGET IT'S ONLY A 4 MONTH OLD FONE, 2 days later i get a call telling me to go and pick up my phone :(
so i go back TO REPAIRS WERE I HAVE BEEN NOW 3 WEEKS IN A ROW,
A WOMEN CALLS MY NUMBER OUT AND I SIT DOWN AT THE DESK AND SHE GOES HERE YOU GO,
I LOOKED AT THE PHONE AND SEE IT'S NOT MY PHONE,
IT'S NOT THE PHONE I WALKED IN WITH SO THEY COULD REPLACE THE WHOLE MOTHER BOARD,
i asked her where is my phone and she said this is what samsung sent in for you it's a refurbished phone, I WAS CONFUSSED AND PUZZELD AND SHOCKED ALL IN ONE, AS SOON AS I LEFT THE STORE RIGHT OUT SIDE I CALL CUSTOMER COMPLANTS TO LET THEM KNOW THAT I WASN'T HAPPY THEY DIDN'T GIVE ME MY PHONE BACK WHICHI WAS 4 MONTHS OLD THE GACE ME APHONE WHICH HAD PROBLEMS AND WAS JUST FIXED UP, SO THEY TOLD ME I COULD GO TO THE STORE AND GET new nexus s KEEPING COUNT THIS IS MY 4TH ONE NOW IN A TOTAL OF 5 MONTH, THIS PHONE WAS BRAND NEW OUT OF THE BOX AND STILL DID THE SAME RUBBISH MY OLD ONES DID TOOK IT BACK THE NEXT DAY AND THEY SAID AWW THE MANGER ISN'T IN SO I HAD TO WAIT TILL AFTER NEW YEAR, Jan 2012 i ring up the manger at the store and she told me ring up the 1555 number and see if they would give you permission for anew phone so i did , on the phone for 2 and half hours screaming at them saying i DIDN'T WANT THIS NEXUS S PHONE ANYMORE AND THIS WAS MY 4TH NEXUS SO I DON'T LIKE THESE PHONES TO MANY PROBLEMS AFTER PROBLEMS, OKAY THEY TELL ME ONLY PHONE I CAN GET ARE CRAP OLD FONES CAUSE THE NEXUS S WAS ONLY WORTH $200 SO I WAS ONLY ALLOWED A $200 PHONE,
CHUCKED A BIG STICK UP ASKED TO SPEAK TO THE SUPERVISER AS THEY GUY I WAS TALKING SAID HE COULDN'T DO ANYTHING FOR ME I WASN'T HAPPY THEY HAD TOLD ME THAT I WOULD BE ABLE TO GET A NEW PHONE ONCE MY PHONE HAD BE TO REAPIRS 3 TIMES THEY WOULD ALLOW ME TO GET A NEW PHONE, MY PHONE HAD BEEN 4 TIMES AND STILL THEY WOULDN'T GIVE ANOTHER BRAND ONLY NEXUS S AND IS AID I WANTED THE HTC, AND THEY WOULDN'T LET ME HAVE IT ONLY IF I PAID $100 TO GET A PHONE THAT IS ON A $29 CAP , WHIHCI I THINK IS BULL CAUSE I AM PAYING 29 CAP FOR 24 MONTHS I SHOULD HAVE APHONE THAT'S ON THAT PLAN ANYWAYS I MANGED TO GET new htc sentation and i haven't had a problem with my phone since.
but my 29 cap plan also goese over every month i owe more then $200, I HATE VODAFAIL WITH A PASSION, GET THIS I AM NOW WATCHING MY CAP USEAGE ON MY PHONE WITH THE LINK AND I JUST NOTICED I AM STIL $67 LEFT FROM $180 BUT THEY HAVE CHARGED ME .50 CENTS FOR ANUMBER I NEVER TEXTED OR CALLED AND SAY I OWE THEM 50 CENTS MORE NOW HAHAHAHAHAHAH WHAT A JOKE THIS COMPANY IS AFTER MY 2 YEAR CONTRACT IS UP I AM LEAVING AND GOING SOMEWHERE BETTER VODAFAIL FOR SURE PUT ME THROUGH HELL AND BACK
Australia Post accepts the following address, EG. (Joh Blough C/O Sydney Post Office 2000 NSW)
This is a legitamate address.
Then place a redirection in at the post office using Australia Post forms and get your mail sent back to you.
Find an area where there is no vodafone reception,(on Vodafone maps)and have your contract cancelled due to no reception.(with no penalty)
PROBLEM SOLVED