Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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20858 Someone from VIC thinks vodafone is Credit not issued as promised at 13 Feb 2012 08:23:42 PM
I went to NZ for 2 weeks about the same time that Vodafone decided to upgrade their systems. I checked usage regularly and never got close to the roaming data limit on the data pack specifically purchased for my holiday.
Only upon return to Oz did I discover that usage records was 4-5 days behind for roaming data and that I would be charged an extra approx $200 for their incompetent and slow systems. I am supposed to read their fine print and understand the delay! After an hour on the phone complaining, I managed to a get a $100 credit approved - but guess what, they didn't process the credit, so it wasn't put on the bill, even though this bill was issued 12 days later! Apparently I have to pay the full $300+ bill and then wait for the next 4 months to use up the credit that they now says will be refunded on the next bill......
Are their systems so bad that they really are incapable of updating a bill that isn't due to be paid for another 2 weeks?????
They need another new system I think!
They will lose this customer (plus all my family members) as soon as I can withdraw from their contract.
Only upon return to Oz did I discover that usage records was 4-5 days behind for roaming data and that I would be charged an extra approx $200 for their incompetent and slow systems. I am supposed to read their fine print and understand the delay! After an hour on the phone complaining, I managed to a get a $100 credit approved - but guess what, they didn't process the credit, so it wasn't put on the bill, even though this bill was issued 12 days later! Apparently I have to pay the full $300+ bill and then wait for the next 4 months to use up the credit that they now says will be refunded on the next bill......
Are their systems so bad that they really are incapable of updating a bill that isn't due to be paid for another 2 weeks?????
They need another new system I think!
They will lose this customer (plus all my family members) as soon as I can withdraw from their contract.