Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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20863 Someone from WA thinks vodafone is Mega Dodgy Fail at 14 Feb 2012 02:45:30 PM
In Bunbury Western Australia. Vodafone service has degraded over recent years and despite constant promises and upgrades, the service does not improve.
I think that everytime Vodafail/Vodafone does an upgrade - necessary not only because of faulty systems, but also largely because I believe the network is over utilised/saturated, Vodafail/Vodafone promptly signs up more new customers and saturates the new infrastructure as well.
Problems regularly experienced:
1. One side of conversation drops out, and remains dropped out until call is terminated and re-initiated - THIS HAPPENS DAILY!!!!
2. Reception dropouts - How is it that they keep telling me how their network is increasing yet the reception doesn't?
3. Phone will often not ring and goes directly to messagebank. When I get the message, I look at the phone and see good signal strength.
4. Vodafone staff keep blaming the phone and denying problems with their service. "Turn off your phone for 10 minutes and then turn it back on. That fixes most problems." I have tried several phones, even had sim card replaced. After contacting other people using vodafone in the area - they experience the same type of problems.
5. 'High Speed' Internet is non existent. Very often there is insufficient coverage to get any internet ( even though the bars of reception might show full 5 bars signal) and just shows 'E' for emergency only for the internet. When there is internet, it is usually slow. I have a 1.5GB plan with Vodafone and can rarely use it. Hence I am lucky if I get over 100MB usage for the month.
6. Voicemail notifications often do not arrive and I am only notified that there is a message after 2 or 3 voicemail messages have been left, which could be hours or days.
7. I have made numerous complaints to vodafone and tried to be escalated to a senior technician or department that might be able to work with me to solve the problems (I am a technician) on their network. They end up denying a problem and I never get the opportunity to speak to a level of support really interested in addressing rectifying the underlying problem.
8. Vodafone are more interested in adding more customers than they are fixing the existing problems.
9. I lose business because of the problems with them.
I think that everytime Vodafail/Vodafone does an upgrade - necessary not only because of faulty systems, but also largely because I believe the network is over utilised/saturated, Vodafail/Vodafone promptly signs up more new customers and saturates the new infrastructure as well.
Problems regularly experienced:
1. One side of conversation drops out, and remains dropped out until call is terminated and re-initiated - THIS HAPPENS DAILY!!!!
2. Reception dropouts - How is it that they keep telling me how their network is increasing yet the reception doesn't?
3. Phone will often not ring and goes directly to messagebank. When I get the message, I look at the phone and see good signal strength.
4. Vodafone staff keep blaming the phone and denying problems with their service. "Turn off your phone for 10 minutes and then turn it back on. That fixes most problems." I have tried several phones, even had sim card replaced. After contacting other people using vodafone in the area - they experience the same type of problems.
5. 'High Speed' Internet is non existent. Very often there is insufficient coverage to get any internet ( even though the bars of reception might show full 5 bars signal) and just shows 'E' for emergency only for the internet. When there is internet, it is usually slow. I have a 1.5GB plan with Vodafone and can rarely use it. Hence I am lucky if I get over 100MB usage for the month.
6. Voicemail notifications often do not arrive and I am only notified that there is a message after 2 or 3 voicemail messages have been left, which could be hours or days.
7. I have made numerous complaints to vodafone and tried to be escalated to a senior technician or department that might be able to work with me to solve the problems (I am a technician) on their network. They end up denying a problem and I never get the opportunity to speak to a level of support really interested in addressing rectifying the underlying problem.
8. Vodafone are more interested in adding more customers than they are fixing the existing problems.
9. I lose business because of the problems with them.
14 Feb 2012 03:28:30 PM: I have all the above problems!!!!!