Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
2088 Someone from VIC thinks vodafone is 110% at 27 Dec 2010 11:38:52 AM
I was with Vodafone for over a year, fortunately I was prepared to go through all the crap to rid myself of them.
I had wireless broadband, never got more than 10mins on the net before I lost the connection.
The most infuriating thing for me was trying to contact them. Sometimes Id wait up to 30mins to get through. Then when i realised i wasnt speaking to someone in Australia I demanded to be put through to someone here.
That irritating "Voice Recognition" system they have "Im Lara, all you have to do is talk to me" obviously designed to keep you on hold as long as possible in the hope that youll just give up!!
They still kept sending me bills up to 5months after id finally paid up and finished with them.I finally called them again, and again "30 mins" on hold, got the operator to look up my details, to be told "Oh, youre no longer a customer" Duh!! She said she would stop the bills coming. No bills so far, but im still not convinced theyve stopped. Vodafone were without a doubt the "Worst" company I have ever dealt with and I will "Never" go near them again.
I had wireless broadband, never got more than 10mins on the net before I lost the connection.
The most infuriating thing for me was trying to contact them. Sometimes Id wait up to 30mins to get through. Then when i realised i wasnt speaking to someone in Australia I demanded to be put through to someone here.
That irritating "Voice Recognition" system they have "Im Lara, all you have to do is talk to me" obviously designed to keep you on hold as long as possible in the hope that youll just give up!!
They still kept sending me bills up to 5months after id finally paid up and finished with them.I finally called them again, and again "30 mins" on hold, got the operator to look up my details, to be told "Oh, youre no longer a customer" Duh!! She said she would stop the bills coming. No bills so far, but im still not convinced theyve stopped. Vodafone were without a doubt the "Worst" company I have ever dealt with and I will "Never" go near them again.