26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20889 Someone from QLD thinks vodafone is Major failure at 16 Feb 2012 08:54:49 PM
Dont believe what you read about towers going up in your area. You can prove this yourself by downloading on Android an app that tells you the cell ID in your area. I have driven around the Gold Coast and discovered that my phone will pickup a tower and lock into that tower. I can drive a radius of 15klm of that tower before it switches over to another tower. Now this is where it gets interesting, sometimes when I dial a landline number I get a recording saying the number is incomplete, once I add the area code it connects. I recently broke down and contacted RACQ, only to have the RACQ tell me that there system shows I called from NSW, I was a good 20klm from the NSW border, which would also explain why I had to put an area code into a local number. So how can Vodafone state that they have towers everywhere, if I'm accessing tower in another state. Even stranger, I drive over the Gold Coast everyday for work, and I never see anyone working on a tower, or building one. Maybe they have one tower that covers 5 to 10 suburbs, but state on their site as individual towers, to give the impression they have heaps of towers. This could explain why my Android App only reads a handful of towers for the whole of the Gold Coast. If so this is why we have dropouts, no data, bad reception. Maybe their only increasing the capacity to handle more calls on a handful of towers.