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Adam Brimo
Share Your Pain
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20902 Someone from QLD thinks vodafone is Charging AUD 2000 after cancelling service via Vodafone network guarantee at 19 Feb 2012 06:54:08 AM
Hi, I have purchased 3 Vodafone subscriptions on the 13th of Jan that I cancelled (all) on the 29th, as Vodafone could not provide me usable network even in Brisbane CBD. (Actually the Vodafone network experience is the worst in my life, even if compared to mobile networks in Africa)
I returned all devices in their original condition to a Vodafone store where I got a form statin that I cancelled the contract via their Network Guarantee.
yesterday evening I almost died when I saw their AUD 2000 invoice with early termination fees... and they will charge this onto my credit card, there is no way to block it.
I feel this is pure theft - if advertising a guarantee that is not applied at all is tolerated in Australia then the legal system here is a joke...
Customer service obviously does not help, they always have different excuses, they seem to be creative...but I am not against the idea to go to the Vodafone shop with a huge poster on my back with this story for 1-2 weekend days (let's see how many customers the will lose if I do this)
I returned all devices in their original condition to a Vodafone store where I got a form statin that I cancelled the contract via their Network Guarantee.
yesterday evening I almost died when I saw their AUD 2000 invoice with early termination fees... and they will charge this onto my credit card, there is no way to block it.
I feel this is pure theft - if advertising a guarantee that is not applied at all is tolerated in Australia then the legal system here is a joke...
Customer service obviously does not help, they always have different excuses, they seem to be creative...but I am not against the idea to go to the Vodafone shop with a huge poster on my back with this story for 1-2 weekend days (let's see how many customers the will lose if I do this)
It is an inexcusable state of affairs and $2000 is a huge amount to pay.
VF will have 10 working days to respond to your TIO complaint, they should come to the party, if not escalate again to the TIO using your original TIO reference number.
Simply not good enough by any stretch of the imagination.
TIO contact details at the top of the page under the How To Complain tab.
Vodafail.com Moderation Team
take the bill, and the network guarantee form into a store show it them and they will do everything they can to fix it. Clearly its just somethign in their system that fucked up or wasnt applied properly. and what do you mean there is no way to block it, get them to delete your credit card details from their system before they charge it your credit card.
to the first commenter the ACMA is a government body, the legal system is the courts.
The OP clearly stated in their post:
I returned all devices in their original condition to a Vodafone store where I got a form statin that I cancelled the contract via their Network Guarantee.
So the store staff perhaps did not do everything they can to fix it, otherwise the OP would not have been invoiced for $2000......hardly rocket science........is it?
You are the first person to use the word malicious on this thread and the coup de grace you say they are just doing their jobs......seems to me they need more training to do the job correctly otherwise the OP would not be left with a worrying $2000 invoice!
Or am I missing something here?
I hope...............
Vodafail.com Moderation Team