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Adam Brimo
Share Your Pain
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20910 Someone from NSW thinks vodafone is A TOTAL MESS at 19 Feb 2012 11:06:03 PM
Few months ago I subscribed one of those pocket wifi with vodafone... Crappy service, not happy at all, and I cancelled the service after two supposed "free extra months" offered in the retention team.
Once I cancelled the service, I was instructed to return the device through a return box that I never received. after calling a thousand of times to get the box, I went to one store to return the device.
I have been receiving every month a big bill that I should't pay.. I call them over and over again to explain my situation and every time they say that the problem is sorted, that I owe nothing, until I receive the same bill the next month.
Don't know what to do, I am desperate with this and mortified that this may affect my credit record (which I don't have)... and I don't want to pay a bill that I don't owe.
Any advice would be really appreciated.
Once I cancelled the service, I was instructed to return the device through a return box that I never received. after calling a thousand of times to get the box, I went to one store to return the device.
I have been receiving every month a big bill that I should't pay.. I call them over and over again to explain my situation and every time they say that the problem is sorted, that I owe nothing, until I receive the same bill the next month.
Don't know what to do, I am desperate with this and mortified that this may affect my credit record (which I don't have)... and I don't want to pay a bill that I don't owe.
Any advice would be really appreciated.
I phoned them several times, even got in contact with their facebook team, who assured me the issue was resolved.
Next month..........exactly the same thing happened again.
I then called the TIO.
The chap from VF called about 8 days later, I explained the issue, he identified the problem, rectified it and presto no more bills.
As poster 20 Feb 2012 01:09:02 AM has observed contact the TIO, sad to say but it appears to be the only way to get some VF issues resolved.
TIO contact details at the top of the page under the How To Complain tab.
Vodafail.com Moderation Team