26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20933 Someone from NT thinks vodafone is How long is a piece of string at 22 Feb 2012 01:34:06 PM
Im not in a "mess" anymore, I am porting back to Telstra and will enjoy 4G. This is my recent experience. I live at Bondi Beach and have been with VodaFAIL for nearly 4 years. I rue the day I ported from Telstra. Back in Septemeber last year, I decided to get on a data plan for my iPad with vodafone(they don't even deserve capitalization of their rubbish brand!) Immediately I was noticing heavy 'shaping' of data-flow. It was so bad I had a cry to voda about it. They subsequently gave me 3 months free access. Well, month #4 I knew that the data flow for internet was below dial-up speed and paid 1 month and told them I wasn't interested in a data plan that meant my browser couldn't even find a server because of the 'shaping'. Fast forward to Jan. Since I had my ipad, I repetitiously ran a speedtest to see just how bad it was. ( I kept the logs!)

How can you expect data-flow when it is 'shaped' to be slower than dial-up? This is absolutely nowhere in the T&C that I would be subjected to 'shaping' in the largest city in Australia. There are times I get a D/L speed of 0.10KB/s and U/P at half that again.
Well, to cut a long story short, I went to Telstra today to return back to the service I KNOW is better and more reliable. All I ever got from vodaFAIL were spiels about "network issues", which is just rubbish. vodaFAIL are still using old 3 network that was substandard to begin with.
I thought I'd pay vodaFAIL the courtesy of ringing them and giving them the opportunity to release me from my last 4 months because they were interested in good customer service. Well, I just finished with someone in vodaFAIL, they offered me a 50% discount on the remainder of my plan. As you may assume, I am not going to pay them another cent. vodaFAIL have a bad reputation for a very good reason...THEY EARNED IT THEMSELVES. I will await the demand letters, the bad credit rating for defaulting on the contract, and then I will see vodaFAIL in the CTTT, bring all my own evidence that THEY have breached our contractual agreement by service failure unrelated to "network outage" of network issues".

The ONLY issue is, that vodaFAIL just won't do what they need to do to correct how someone in a city of millions cannot even get Google to load and receives "remote server not found". I'm no techno-geek, but I am also far from being uneducated with relation to shaping. The same applies for an understaning of The Trade Practices Act, Fair Trading and how the ACCC have already hauled vodaFAIL over the coals over handset warranty.

To YOU vodafone, you can kiss my arse and I look forward to nothing more than embarrassing you in front of a Registrar with your crappy history of disgruntled(rightfully so!) and dissatisfied customers. I wouldn't recomment vodaFAIL to a third world country, as the country would derserve better than dealing with vodaDOLTS that have no grasp of The Trade Practices Act in Australia.

Me V's vodfone?
Yeah, dream on vodaFAIL. I did my research well