26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20935 Someone from QLD thinks vodafone is huge fail at 22 Feb 2012 03:31:28 PM
my voda -phone has been on SOS for 7 days. no service. zero. my phone = brick. i have complained every day. i have been hung up many times. i have been asked again and again what the problem is. they keep asking me to have patience and wait 24 hours... but they did this every day for 5 days.
after 7 days I demanded they cancel my contract, and, after much arguing with them, they have decided to cancel the contract and I will return the handset.
they are the most hopeless, unprofessional company i have ever dealt with. never again. NEVER.
28 Feb 2012 07:38:20 PM: I am in the same sinking ship. Now they are denying release from contract and demanding payment.

See my comment 20982