26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20984 Someone from Somewhere else thinks vodafone is heaps fail at 29 Feb 2012 08:35:44 AM
Me:Please cancel service immediately.
6 days later...Service has been cancelled.
VF:You are now in a new billing month, please pay extra $45 pre-rental and $31 data overuse (as our records show that your account record no longer shows bonus data) - you need to prove to us that you ever did have the bonus data. However you no longer have a login to access any of the bills which are stored online.

What to do?
1 Mar 2012 05:57:01 AM: start the kill1ng
1 Mar 2012 12:48:24 PM: Email#13 VF have now offered to cancel the $31 data overuse because they are having just as much trouble contacting the store (on that fashionable melbourne strip) They have offered to raise a complaint about the store too!
I'm still peeved about having to still pay pre-rental, as account cancelation took 6 days. Not as bad as temp paying 3 $400 two christmas ago despite their promise that it was an error on my $19 plan. I'm taking my low end business elsewhere :)
2 Mar 2012 12:18:39 AM: Virgin mobile have the best plans out of all of them!