26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20994 Someone from NSW thinks vodafone is heaps fail at 1 Mar 2012 01:44:46 PM
I'd ask Vodafone for my account to be investigated especially with the data usage past 11 Feb 2011 to 20th Feb 2011 where most of the charges are coming from. My mobile number is <<PERSONAL DETAILS REMOVED>>.

I know my data usage and never exceed my data usage and I've been with Vodafone for years. I called Vodafone on 1555 and asked for my data usage to be investigated but then being told that it is not possible because of privacy issue.

I've been billed for my excess data with amount of 290$ and at the same time there is no notification on the mobile that I've exceeded my data usage in the first place otherwise I will call Vodafone straight away to verify the usage, and I always been told that your system is always right and this data usage is my personal problem and again I'm not able to know what the data usage is for :( , feeling helpless at this stage
3 Mar 2012 01:43:26 PM: same thing ith mine the same month apparently i used 1.8gb in one afternoon. and there is no possible way this could have happened as i do not have ANY reception in my house. offered me a 25% discount that is it. and i know quite a few people had excess usage charges that month hhhhmmmm suss