Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
21004 Someone from WA thinks vodafone is Indifference to complaints at 3 Mar 2012 12:53:29 AM
I have several issues with Vodafone.
1. my partner is overseas & her SIM card was removed from her phone & placed in a plastic container in a drawer. She has been away for two months & on Wednesday 1st March I was checking my usage in My Vodafone site when I noticed that there has been data use deducted from the credit allowed. I rang 1555 & spoke to an Indian guy by the name of Simon who insisted that some one else must have used the card.
I informed him that I am at home on my own & assured him that the card has not been inserted into a phone, but just kept on telling me that the card had been used for internet data. This indifference infuriated me so I hung up on him & sent an email to Vodafone "Contact us" site I received a "no reply" response allocating me a file number with the promise to contact within one working day; no response to date.
2. I have been to the Vodafone sales office to complain about dropouts during international calls & having to pay additional "flag falls" for each redialed number. I live in Collie W.A , in a high location,& at times the signal strength goes down to zero & the call, consequently, drops out.
3. I have two phones on $49.00 plans & pay an extra $20.00, for each phone, to convert the plans to 12 mths. On Tuesday 21st Feb I received a text from Vodafone telling me that I have successfully switched from a ($50 Infinite - 24mth plan to a $29.00 24mth plan. I immediately rang 1555 & told the female consultant ( Susan I think) that I had done no such thing & that I'm not on $50 Infinite plans. She insisted, several times, that I had done it on line.I hung up in disgust & also mentioned this problem in my email to Vodafone.
4. On checking my My Vodafone account today I see that the call credit has been reduced from $500.00 to $130.00 & that all of the $130.00 has been used; the SIM card is still in it's plastic container in the drawer.
1. my partner is overseas & her SIM card was removed from her phone & placed in a plastic container in a drawer. She has been away for two months & on Wednesday 1st March I was checking my usage in My Vodafone site when I noticed that there has been data use deducted from the credit allowed. I rang 1555 & spoke to an Indian guy by the name of Simon who insisted that some one else must have used the card.
I informed him that I am at home on my own & assured him that the card has not been inserted into a phone, but just kept on telling me that the card had been used for internet data. This indifference infuriated me so I hung up on him & sent an email to Vodafone "Contact us" site I received a "no reply" response allocating me a file number with the promise to contact within one working day; no response to date.
2. I have been to the Vodafone sales office to complain about dropouts during international calls & having to pay additional "flag falls" for each redialed number. I live in Collie W.A , in a high location,& at times the signal strength goes down to zero & the call, consequently, drops out.
3. I have two phones on $49.00 plans & pay an extra $20.00, for each phone, to convert the plans to 12 mths. On Tuesday 21st Feb I received a text from Vodafone telling me that I have successfully switched from a ($50 Infinite - 24mth plan to a $29.00 24mth plan. I immediately rang 1555 & told the female consultant ( Susan I think) that I had done no such thing & that I'm not on $50 Infinite plans. She insisted, several times, that I had done it on line.I hung up in disgust & also mentioned this problem in my email to Vodafone.
4. On checking my My Vodafone account today I see that the call credit has been reduced from $500.00 to $130.00 & that all of the $130.00 has been used; the SIM card is still in it's plastic container in the drawer.
3 Mar 2012 07:08:34 AM: Take it to the TIO..they will sort it out