26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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21047 Someone from NSW thinks vodafone is at 8 Mar 2012 11:21:08 AM
I was about to change over to vodafone today (because they're so cheap) until I read this website. If you're reading vodafone, you lost one new contract today
8 Mar 2012 03:43:18 PM: im a vodafone customer, and trust me the stuff on here is not the common experience
8 Mar 2012 04:14:31 PM: You mean you a vodafone employee.
8 Mar 2012 05:56:49 PM: first commenter here. LOL no im a Telstra employee, im just with vodafone because its cheaper.
8 Mar 2012 06:25:08 PM: Yep,I can understand that,a Vodafone customer who works for Telstra.
A bit like undercover work?Yes?
I can understand why you would like a change from speaking with un-understandable Telstra Customer Service in the Phillipines to go to un-understandable Vodafone Customer Service in Mumbai.
Gee, you should join the United Nations as a translater.
Is there a course on a person from a first english speaking country to translate broken and un-understand english from a second english speaking country?
I think I will ask LARA,Vodafone's talking robot.
8 Mar 2012 07:05:46 PM: OK folks, enough of the comments about overseas call centres and their command of the English language.

1/ Any post from this point onwards mentioning the National dish of any country in an even mildly derogatory manner will be moderated regardless of any value that the post brings to vodafail.com

2/ Any post from this point onwards that is disrespectful to other posters will be moderated regardless of any value that the post brings to vodafail.com

Vodafail.com Moderation Team
9 Mar 2012 07:43:52 AM: Thank you moderators, valuable as some posts may be some things are too offensive.