Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
21049 Someone from QLD thinks vodafone is DUMBEST ON THE PLANET at 8 Mar 2012 05:24:54 PM
A TYPICAL DAY AT THE DUMBEST NETWORK ON EARTH
A TYPICAL DAY AT VODANOFONE NOCOMMUNITY
Who are you talking to Kirsty?
ANSWER: No one is at home and the the lights are not on Kirsty!
Note how their moderators mark Miss <<SURNAME REMOVED>> complaint as inapropiate content!
Note the time of Miss <<SURNAME REMOVED>> complaint: 29-01-2012 05.27pm
Note the time of Kirsty's response: 31-01-2012 10.32am
Note the dumb statement from Kirsty:
'If I am not able to resolve the issues your having with your service,your able to cancel your service by calling 1555,1300650410-if you would rather stay online,I also can cancel your service.
Miss <<SURNAME REMOVED>>
Occasional Contributor
Posts: 4
Registered: 11-01-2012
1 ..I want to leave Vodafone right now!!!.Options
Inappropriate Content....on 29-01-2012 05:27 PM
I want to leave Vodafone and I transfer from 3. How much to cancell fees? I have 6 months left. And one other do I go to my local Vodafone store or just call up?
....Message 1 of 2 (162 Views)
Reply .............. Kirsty
Help and Support
0 ..Re: I want to leave Vodafone right now!!!.Mark as Inappropriate Content....on 31-01-2012 10:32 AM
Hi Miss <<SURNAME REMOVED>>
I'm sorry to hear you want to leave Vodafone! I'd like to work with you to resolve any issues you're having with your service, so you can continue in your contract as a happy Vodafone customer! Are you able to post back with the details of the issues you're having, so I can help?
Just so you know, the cancellation fees for cancelling your service are the months left in your contract x your monthly access fee, plus any handset repayments you have. If I'm not able to resolve the issues you're having with your service, you're able to cancel your service by calling 1555, or 1300 650 410 - if you'd rather stay online, I can also cancel your service.
Once I know a little more about your issues, I will be able to help further.
Thanks,
Kirsty.
Help and Support
A TYPICAL DAY AT VODANOFONE NOCOMMUNITY
Who are you talking to Kirsty?
ANSWER: No one is at home and the the lights are not on Kirsty!
Note how their moderators mark Miss <<SURNAME REMOVED>> complaint as inapropiate content!
Note the time of Miss <<SURNAME REMOVED>> complaint: 29-01-2012 05.27pm
Note the time of Kirsty's response: 31-01-2012 10.32am
Note the dumb statement from Kirsty:
'If I am not able to resolve the issues your having with your service,your able to cancel your service by calling 1555,1300650410-if you would rather stay online,I also can cancel your service.
Miss <<SURNAME REMOVED>>
Occasional Contributor
Posts: 4
Registered: 11-01-2012
1 ..I want to leave Vodafone right now!!!.Options
Inappropriate Content....on 29-01-2012 05:27 PM
I want to leave Vodafone and I transfer from 3. How much to cancell fees? I have 6 months left. And one other do I go to my local Vodafone store or just call up?
....Message 1 of 2 (162 Views)
Reply .............. Kirsty
Help and Support
0 ..Re: I want to leave Vodafone right now!!!.Mark as Inappropriate Content....on 31-01-2012 10:32 AM
Hi Miss <<SURNAME REMOVED>>
I'm sorry to hear you want to leave Vodafone! I'd like to work with you to resolve any issues you're having with your service, so you can continue in your contract as a happy Vodafone customer! Are you able to post back with the details of the issues you're having, so I can help?
Just so you know, the cancellation fees for cancelling your service are the months left in your contract x your monthly access fee, plus any handset repayments you have. If I'm not able to resolve the issues you're having with your service, you're able to cancel your service by calling 1555, or 1300 650 410 - if you'd rather stay online, I can also cancel your service.
Once I know a little more about your issues, I will be able to help further.
Thanks,
Kirsty.
Help and Support