Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
21093 Someone from QLD thinks vodafone is ZZZZZZZZZZZZZZZZ!!! at 11 Mar 2012 11:53:20 AM
A SLEEPY DAY AT VODANOFONE NO COMMUNITY (Tasmania)
Dear Caitlin,(Vodafone Community Staff)
Do you have a drug problem?
Do you know the difference between yesterday and today?
There is obviously no PROACTIVE part in this Vodafone Community to solve Vodafone, Gross,Mass,Unethical Behaviours.
There is no REACTIVE Response.
You paint a picture of CRAP!
You remind me of a little social butterfly,with (oh! so happy responses) going from post to post,well after the fact,it is dusted off or dead!
Go and get a real calling or job that suits your (oh! so happy) words.
cant register myvodafone.....yesterday 10.03.2012
I'm unable to register a my vodafone account. I have just switched from 3, I haven't tried from a PC yet. I get issued with a temp password on occasion but then it sends me back to step 1. Most times the Page won't open to register at all. Is the facility still dwn? Can u check it out for me. Cheers ....Message 1 of 3 (56 Views)
....Reply ..............<NAME REMOVED BY POSTER> New Member
Posts: 2
Registered: yesterday
0 ..Re: cant register myvodafone. 10.03.2012 ....yesterday
All good, I used my temp pword recd via txt and sumhow it worked in the actual login screen, it then prompted to change that pword. So im in. cyaz. ....Message 2 of 3 (22 Views)
Reply .............. Caitlin (VODAFONE COMMUNITY STAFF)
Help and Support
0 ..Re: cant register myvodafone.....an hour ago 11.03.2012 1130am
Hi <POSTER REMOVES NAME>
It's great to hear you've logged into your My Vodafone account Let me know if you have any further enquiries as I'd be happy to assist.
Cheers,
Cait
Help and Support
"Every artist was first an amateur"
Dear Caitlin,(Vodafone Community Staff)
Do you have a drug problem?
Do you know the difference between yesterday and today?
There is obviously no PROACTIVE part in this Vodafone Community to solve Vodafone, Gross,Mass,Unethical Behaviours.
There is no REACTIVE Response.
You paint a picture of CRAP!
You remind me of a little social butterfly,with (oh! so happy responses) going from post to post,well after the fact,it is dusted off or dead!
Go and get a real calling or job that suits your (oh! so happy) words.
cant register myvodafone.....yesterday 10.03.2012
I'm unable to register a my vodafone account. I have just switched from 3, I haven't tried from a PC yet. I get issued with a temp password on occasion but then it sends me back to step 1. Most times the Page won't open to register at all. Is the facility still dwn? Can u check it out for me. Cheers ....Message 1 of 3 (56 Views)
....Reply ..............<NAME REMOVED BY POSTER> New Member
Posts: 2
Registered: yesterday
0 ..Re: cant register myvodafone. 10.03.2012 ....yesterday
All good, I used my temp pword recd via txt and sumhow it worked in the actual login screen, it then prompted to change that pword. So im in. cyaz. ....Message 2 of 3 (22 Views)
Reply .............. Caitlin (VODAFONE COMMUNITY STAFF)
Help and Support
0 ..Re: cant register myvodafone.....an hour ago 11.03.2012 1130am
Hi <POSTER REMOVES NAME>
It's great to hear you've logged into your My Vodafone account Let me know if you have any further enquiries as I'd be happy to assist.
Cheers,
Cait
Help and Support
"Every artist was first an amateur"
You must have been trained at the Rhodes Vodafone Store.
Classic Vodafone Training Statement,after total failure,
What's your problem".
You are blind like caitlin who answers a day later to no one because they are not there.
By the way,What time does the shop open?
they guy had a problem, solved it himself.
It is not meant to be an online chat with instant responses, it is intended to be a forum where posts are answered after the fact.
And she is in customer service, why are you suprised that she has an upbeat attitude?
After the fact, in your VodaNofone world of nothing, can mean three weeks later.
On your website the customers complaints are DELETED very fast I see.
A Vodanofone No-Customer service officer servicing no-one!
That makes sense to you only, why she would have an upbeat attitude servicing NO-ONE.
The rest of Long Suffering VodaNoFone Customers would call it DEADBEAT!
CAITLIN?
THERE IS NOBODY THERE!
YESTERDAY AND TODAY ARE TWO DIFFERENT DAYS!
YOU VODACRIMS WILL SAY ANYTHING TO KEEP A VODAFONE PRISONER IN YOUR VODAFONE PRISON.
HOW COULD ANY REASONABLE HUMAN STATE:
'Your friend or family member who is willing to take over the service will need to visit a store with their ID to have their account set up and your services transferred to them.'
YOU ARE CERTAINLY AN ARTIST CAITLIN
A CON ARTIST!
cancelling contract. ....yesterday 17th march 2012
Hi
I have a problem of cancelling phone contract. I got a $59+10 phone plan in Nov 2011 but I want to cancel it because I will go back my country in May 2012. Moreover I want to get the phone so what can I do and how much should I pay?
....Message 1 of 2 (61 Views)
....Reply .............. Caitlin
Help and Support
Posts: 1,409
Registered: 09-08-2011
0 ..Re: cancelling contract.Options
....2 minutes ago 18th march 2012
yukey119 wrote:
I have a problem of cancelling phone contract. I got a $59+10 phone plan in Nov 2011 but I want to cancel it because I will go back my country in May 2012. Moreover I want to get the phone so what can I do and how much should I pay?
Hi yukey119,
Do you have plans to return to Australia in the future? Cancelling your contract early will incur an early termination fee which is the remaining months of your contract times your minimum monthly spend. You can have your services cancelled by calling 1555 from your Vodafone number or if you would prefer to keep this online, I can provide to you my email contact details and complete this for you.
Otherwise, you can certainly have your current plan transferred to another person who is willing to take over your service. As the MPP for the phone can not be transferred, you will need to pay out the remaining cost of the phone. To complete a transfer of title, you will need to have an authorisation placed onto your account by either contacting customer care on 1555, a free call from your Vodafone number or by visiting your nearest store. Your friend or family member who is willing to take over the service will need to visit a store with their ID to have their account set up and your services transferred to them. The contract duration will not change as the contract is only being transferred across.
Help and Support
"Every artist was first an amateur"
.....