26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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21098 Someone from QLD thinks vodafone is REGULATION 90 OF THE COMPETITION AND CONSUMER ACT 2010 at 12 Mar 2012 11:39:40 AM
THIS IS THE REAL REASON WHY VODACRIMS HUTCHINSON AUSTRALIA ARE OFFERING THEIR PHONEY 30 GUARANTEE,ALMOST IMPOSSIBLE TO HONOUR TO THEIR OWN OPBSTRUCTIVE AND CRIMINAL BEHAVIOUR.


LONG SUFFERING VICTIMS OF VODAFONE,REMIND THEM OF REGULATION 90 OF THE COMPETITION AND CONSUMER ACT 2010.

DON'T BOTHER WITH VODAFONE MUMBAI AS THEY ARE CROOKED AND CORRUPT ANYWAY.
GET YOUR SITUATION BACK INTO AUSTRALIAN HANDS TO DEAL WITH.

DOB-IN VODAFONE HUTCHINSON EXECUTIVES ANYTIME YOU WANT.


From 1 January 2012 companies that do not comply with Regulation 90 of the Competition and Consumer Act 2010 when providing warranty against defects documentation to a consumer, face potential penalties.

When a supplier provides warranties with goods sold to consumers it is generally the case that companies will agree to repair or replace defective goods. Such warranties are normally set out in a warranty card accompanying the product.

Regulation 90 requires that companies must provide certain information with the warranties they provide to consumers. The information prescribed by the Regulations is extensive and includes how the consumer can claim under the warranty, details of the supplier and a mandated set of wording which sets out the consumer's rights.

The requirements only apply if the warranty against defects is made to a 'consumer'. In general, a person is a consumer if they acquire goods or services and:

the price for the goods or services is $40,000 or less; or
the goods or services in question are of a kind ordinarily acquired for personal, domestic or household useor consumption.
Failure to comply with the new warranty information requirements could expose suppliers to fines of up to $50,000 per offence for bodies corporate and $10,000 for individuals.

12 Mar 2012 03:51:54 PM: this has to do with the phone itself not the network coverage that it not a 'good' and the network coverage guarantee makes it quite easy to get out of it , you are just trolling
12 Mar 2012 04:28:56 PM: Back again, Vodafone employee.....,GOODS AND SERVICES means GOODS and SERVICES
You're network is broken before you sell it,....you know that ,we know that.
Spend some time somewhere else!
13 Mar 2012 12:40:52 PM: Digital Agenda Commissioner, Neelie Kroes, said that she would not be threatened.
"Message to Vittorio and Vodafone: I call your bluff. I take the side of the Vodafone customer.