Myself, my partner, colleguae and atleast 5 other people residing in Kalbarri WA have lost Vodafone network coverage since Tuesday 13th March (over one weel now). I phoned the first day I lost coverage to be told it was an issue with my handset. Funnily enough it was picking up other networks and then I realised it would be Vodafone seeing as just about every person I know using Vodafone in my area has lost coverage as well. Upon calling back I was again told it had to be my handset - mentioning the others who had the same problem, the customer service person confirmed there was a network problem. When my collegaue phoned, she was told it was her handset, and again Vodafone eventually admitted it was their network except a comment was made that a tower was being upgraded in our area over the next 12 months! As I was in desperate need of a means of contact being 6 months pregnant and loosing all of my exisiting vodafone credit, I phoned back again to request the phone be unlocked at no fee. Again a new customer service person tried to tell me it was a handset issue and offered $5 vodafone credit which obviously can't be used. After words with the manager at the time I convinced them to agree to drop the unlocking fee of $75 which was more than 48 hours ago (I am still unable to unlock the phone online.)
So here I am left wondering, how many others have had this problem and are turned away by Vodafone to say it's a handset issue. I especially am frustrated that I do not have a reliable means of contact as I cannot use the Vodafone network at all and am still waiting on them to unlock the phone so I can use a network that will provide service. After being a Vodafone customer for over 4 years I am extremely disguisted in the service and that no announcement was made to give notice of the network problem. Simply buying another phone is not a suitable resolution for me as it's well past it's return date and had been working for many months prior.