Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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2137 Someone from NSW thinks vodafone is chronic at 27 Dec 2010 11:49:43 AM
When I purchased my iphone on a vodaphone plan I was assured the area I was moving to had reception snd checked the network coverage maps to confirm. when I moved though I dsicovered that I have hardly any signal at home and none at my place of work. I can't use the internet anywhere in the area! When I complained, I was told to document 3 times that my calls had been disconnected due to poor coverage. I did this easily and gave them details. I was later told via a message that they had checked and that coverage in my area was in fact fine and they were upgrading the towers in teh near future anyway. That was 12mths ago! If anything it is worse now that before - maybe they need to come and visit some of these places and see just how fine the coverage is! very frustrating and annoying when you're committed to a plan. I'm sure if I didn't uphold my end of the bargain, they'd be quick to do something about it!