Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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2148 Someone from NSW thinks vodafone is very at 27 Dec 2010 11:53:08 AM
vodafone allowed someone to order a phone using my details which only they had , i picked it up when the courier rang to confirm the delivery , i told them to cancel the delivery and return the phone to vodafone , 6 mths later and only with the intervention of the ombudsman are we close to resolving the issue ( they charge me monthly though the phone was never delivered or signed for ) they also point blank refused to assist the police with investigating the fraud which forced them to stop investigating , i assume this was to cover up the fact that their data securtiy is compromised or that an employee of theirs was running a scam or why else would they be so reluctant to clear up this matter ?? anyway i thought its a situation worth reporting to your readers