Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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215 Someone from NSW thinks vodafone is Worst ever at 17 Dec 2010 02:03:47 PM
Firstly my 5 month old Blackberry "woke" one morning and didn't work. I phoned help desk and eventually was told to take it into my Vodafone retailer in Bondi Junction. The store wanted to send it in for repair and said it would take up to 1 month but they did not have a replacement phone to offer me. They claimed they would contact me once they could offer me a replacement phone. Long story short - that never happened and I couldn't find any one at Vodafone or Blackberry to complain to. I phoned another help line and someone from Mumbai/Bangalore?? kept giving me Vodafone addresses in Melbourne even though I explained several times I lived in Inner Sydney. Hopeless!!! Finally took it into a different Vodafone at Eastgardens. They sent Blackberry off for repair and approx 2 weeks later I got a new Blackberry phone back. Since then, almost every call falls out even though I have taken the 3G signal off. The browser absolutely doesn't work - even the smallest request comes back that the file is too large to view.
Who do I complain to - what if we all refuse to pay our bills until they sort out these problems. I have made far more calls on my landline in the past month than ever before - so why should I pay a Vodafone account when almost all calls fail?? I am really fed up about this.
Who do I complain to - what if we all refuse to pay our bills until they sort out these problems. I have made far more calls on my landline in the past month than ever before - so why should I pay a Vodafone account when almost all calls fail?? I am really fed up about this.