Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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2152 Someone from QLD thinks vodafone is EPIC FAIL at 27 Dec 2010 11:53:23 AM
I forgot to mention I can't get any service just about anywhere and I can't even get a page to load on the internet so that 1.5gb of data is absolutely useless to me. 4 days after I got the phone I it slipped out of my hand from less than 3 feet off the ground and the whole screen shattered. I rang the insurance that I paid extra for and they said it would cost me $200 (25% of the value to buy one brand new) to have my phone repaired or replaced. The guy in the allphones store never mentioned anything about this excess when I signed up and I certainly wasn't given any product disclosure statements with this information. I couldn't afford the $200 at the time (being a single mother of 3) I said I would call them back. By the time I had gathered some money together I got my first bill and it was $316 which naturally I refused to pay and so I could not use my insurance as long as I had an oustanding bill. So 4 months down the track I still owe hundreds of dollars (they are about to cut my phone off after 10 plus years of loyalty and paying my bills on time every time), I have a smashed phone and barely any network coverage. No, I'M NOT HAPPY!