Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
216 Someone from VIC thinks vodafone is Ultimate at 17 Dec 2010 02:03:54 PM
The other night I couldn't log in to my Vodafone account to check my bill, after 90 minutes on hold (to be exact), an arrogant an unapologetic operator answered. When questioned about why the waiting time had been so long, he simply stated that they were "very busy". When I raised my issue, he then said that he could not get into the system to reset my password, and that I should call back in 24 hours. When I said that I didn't think that I should have to call back, but rather that they should call me back when the system was up again, he eventually agreed to arrange a call back for me. In the meantime, I sent a complaint via their website, which I received the following generic, pathetic response:
"Thank you for your email. It is always disappointing when a customer is unhappy with any aspect of our company and we regret that you have been dissatisfied with the service you received during the above mentioned phone call. Vodafone continually strive to achieve the highest possible standard of service and go to considerable lengths to train our staff in all aspects of customer service. We are currently experiencing a very high volume of incoming calls and i do apologise for the wait in queue. Thank you for bringing your concerns to our attention. Your feedback allows Vodafone to improve their business for the future."
"Thank you for your email. It is always disappointing when a customer is unhappy with any aspect of our company and we regret that you have been dissatisfied with the service you received during the above mentioned phone call. Vodafone continually strive to achieve the highest possible standard of service and go to considerable lengths to train our staff in all aspects of customer service. We are currently experiencing a very high volume of incoming calls and i do apologise for the wait in queue. Thank you for bringing your concerns to our attention. Your feedback allows Vodafone to improve their business for the future."