Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
220 Someone from NSW thinks vodafone is Huge Fail at 17 Dec 2010 02:05:01 PM
I had been experiencing network letdown for some time. One day my wife (who is pregnant) called me 22 times. No Calls reported by the phone, and I was in a Good Coverage area, right in the heart of Sydney CBD. Called up Vodafone, it took me 4 hours to reach the right area. All calls go to India, the guy was eating food while speaking to me. He ended up waiving the remaining contract for me as I remained aggressive for him to act or get me someone in Australia. I raised a complain to TIO, and Voda never bothered to call me back within the 10 business days, as advised by TIO. I escalated again through TIO and some Aussie guy (finally) calls me. I gave him a spray for the bad customer and network. He still asked me to pay for the Handset money, which i paid, however the whole experience was bad bad bad. Shame on you Vodafone.