Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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2212 Someone from VIC thinks vodafone is Average at 27 Dec 2010 12:07:36 PM
I've had one tel, telstra, and (in the UK) vodafone services. I've been now with vodafone here in Melbourne for a fair few years. (5 at a guess). They're okaaay. Certainly not perfect. My gripes are that quite often my phone (iPhone 4 bought online via vodafone) won't place a call after dialing my partners number. (she's with vodafone also). It's pretty frustrating. It happens enough to be annoying. My other issues are some missed calls going to voicemail when I'm clearly not on a call and the phone is on but has not rung. I also get dropouts on calls (I would estimate on approx 5%) I'm not sure whether my phone is the fault or the carrier but the drop outs are when I've got full bars or close to, and it's with different people on landlines or mobile phones) I've had a call drop out while on phone to vodafone. I've never really complained to vodafone as it's just annoying but not unbearable. Jack in Brunswick vic