Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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2250 Someone from SA thinks vodafone is Extremely at 27 Dec 2010 12:16:22 PM
I can't access ADSL because of a device on my line that will not be removed so I have no choice but to have wireless broadband. I was with another carrier until about 4 months ago and was having trouble with the reception and was advised to change to Vodafone and since then have had issues with reception and being cut off, I am sick of dealing with the call centre because more often than not I get someone who can't speak English in an understandable way and get no where with complaints. I run a small business from home and internet connection is vital. When I swapped to Vodafone it was on a 24 month plan, do I really have to put up with this for another 20 months? I get so frustrated that I yell at the automated LARA!!