Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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2251 Someone from WA thinks vodafone is at 27 Dec 2010 12:17:09 PM
I got out of my mess - It cost me $2,000.00 thought to do it. I had a plan and have been a customer of Vodafone for 8 years - No longer!!!
The bastards had me pay out my contract due to a missed month payment. i had been unaware of the missed month (due to a banking error - it is automatically debited from my account). The months of me being in arrears continues for 9 months whereby I was paying my $160.00 per month plan payment. I thought I was entirely up to date in the meantime. I changed jobs and missed a payment which I was aware of and contacted vodafone to see if it would be ok to miss a month. They said yeas, but by the next month they cancelled my contract, sent in the debt collectors and demanded the upfront payment of my existing contract. I called their complaints department and was told by the person on the phone that even though they acknowledge that their records show the missed communication from their end I would still have to pay it upfront. I asked if I could continue to pay out the contract month by month but they said it had to be paid in full within 4 weeks. I argued with them for 3 weeks and achieved no result. I payed the contract out and told them I would NEVER be a customer of Vodafone again. The most excellent bit of this sad story is when I asked how to change my iphone over to another service provider. They direct you to a website that I thought would unlock to iphone to accept other sim cards. The Vodafone website charges you $25.00 to do this. I paid it and it sends me to web site that gives you instructions on how to unlock the iphone.... Greedy Wankers!!!! Needless to say, after that experience I would never recommend vodafone to anyone.
The bastards had me pay out my contract due to a missed month payment. i had been unaware of the missed month (due to a banking error - it is automatically debited from my account). The months of me being in arrears continues for 9 months whereby I was paying my $160.00 per month plan payment. I thought I was entirely up to date in the meantime. I changed jobs and missed a payment which I was aware of and contacted vodafone to see if it would be ok to miss a month. They said yeas, but by the next month they cancelled my contract, sent in the debt collectors and demanded the upfront payment of my existing contract. I called their complaints department and was told by the person on the phone that even though they acknowledge that their records show the missed communication from their end I would still have to pay it upfront. I asked if I could continue to pay out the contract month by month but they said it had to be paid in full within 4 weeks. I argued with them for 3 weeks and achieved no result. I payed the contract out and told them I would NEVER be a customer of Vodafone again. The most excellent bit of this sad story is when I asked how to change my iphone over to another service provider. They direct you to a website that I thought would unlock to iphone to accept other sim cards. The Vodafone website charges you $25.00 to do this. I paid it and it sends me to web site that gives you instructions on how to unlock the iphone.... Greedy Wankers!!!! Needless to say, after that experience I would never recommend vodafone to anyone.
Not paying your bill is YOUR problem..