26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
Share on facebook
2284 Someone from TAS thinks vodafone is Worse then Bad at 27 Dec 2010 12:24:11 PM
I have been with 'Crazy Johns' - Vodaphone for nearly 2 years, I have been arguing with them for nearly all that time regarding shocking reception. I can't even stand in my garden to get reception and standing in my house is non existent. Where do I live just 3.45km from the city CBD up on a hill. I have tried to talk to them, even contacted the Ombudsman, it seems impossible for them too!
27 Dec 2010 04:44:14 PM: i agree Crazy johns is shocking. I have been on the phone several times with them to try get out of my contract. and all they say is they will send a report to vodafone and i hear nothing.
27 Dec 2010 06:09:11 PM: I went pre-paid crazy johns, and was warned at the time that there could be reception issues in the area i was living. I accepted that and still took the phone. At home I managed to find the areas that had the best reception and worked with that, after all i was getting a fair better deal than what i was getting with telstra. But to my surprise, i also have a pre-paid vodafone internet dongle. Both go via the vodafone network, but i had better reception on my crazy johns than the dongle. In the end i just gave up trying with the dongle and used it whenever it was able to get reception. which was rarely. The only issues i have had with crazy johns in the 10 1/2 months i have been with them is an internet issue which was resolved quite quickly (in vodafone world!).