Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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2291 Someone from NSW thinks vodafone is TERRIBLE at 27 Dec 2010 12:25:09 PM
I had to return two Pocket WiFi devices because they kept cutting out. Turns out it was a major fault with the Vodafone network. I wasted hours of my life trying to get the Internet to work. Hundreds of others had the same problems and Vodafone didn't care! It's all documented on the Whirlpool forums.
WATCH OUT - Vodafone employ a heap of people in India to post positive comments and PR spin on all complaints.
WATCH OUT - Vodafone employ a heap of people in India to post positive comments and PR spin on all complaints.
Bruce
I pay $130 on my cap for 1k calls 500mb per month which is fine IF I HAD A SERVICE GOOD ENOUGH TO USE EVEN HALF OF THAT QUOTA. I use my phone for work, so have had to buy a PREPAID TELSTRA phone to use while i'm at my desk. Works better in more places take it from me.
The real insult was when i finally got on the phone to someone in bangalore, i was told they wouldn't release me from my contract, and that i'd need to have a technician come out and survey the area to confirm the condition.
Great i thought, that's a nice offer. Thank you i'll take it
"the wait is 4 months"
*CLICK*
GGF Vodafone, your service is garbage, as is your customer service. I speak to your employees and even they agree with me your service is garbage. After speaking to some folks from VF at a company even, i've been told a $400m infrastructure investment is going to alleviate the problem - but even that's a further 6 months down the track.
DONT HAVE TIME FOR THAT. OVER IT VODAFONE. Your poor service and lack of commitment to even those who pay rediculous money on your FLAGSHIP CONSUMER SERVICE is the last staw for me.
I'm in contact with the TIO, telstra here i come. Welcome me with open arms.
Yet Vodafone in Europe is excellent.
Telstra here I come - after I extricate myself from the bloody contract via the Ombudsman!
Or are you just reflecting on their customer service?